Last Updated: [Insert Date]

Welcome to Hampton Bay Shop! These Terms and Conditions govern your use of our website (www.buyhamptonlight.com) and all purchases made through our platform. By accessing our site or making a purchase, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for users who are at least 18 years old and reside in our service areas (excluding certain Asian regions and remote locations). You agree to provide accurate information when creating an account or making purchases.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of Hampton Bay Shop or our suppliers and is protected by international copyright laws. Unauthorized use of any content is strictly prohibited.

User Responsibility: You may not reproduce, distribute, or create derivative works from our website content without express written permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our home improvement products including bathroom vanities, outdoor furniture, and kitchen essentials. However, slight variations in color or size may occur due to monitor settings or manufacturing processes.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

By placing an order, you make an offer to purchase subject to these terms. We process orders within 1-2 business days (excluding weekends/holidays). Order confirmation does not constitute acceptance; we reserve the right to refuse orders.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

User Responsibility: You warrant that payment information provided is accurate and that you are authorized to use the payment method.

3.3 Pricing

All prices are in US dollars. We reserve the right to adjust prices due to supplier changes or errors. If an error is discovered after payment, we will contact you to resolve.

4. Shipping and Delivery

4.1 Shipping Methods

We offer two shipping options:

  • Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
  • Free Shipping: For orders over $50 via EMS (15-25 business days)

4.2 International Orders

We ship globally except to certain Asian regions and remote areas. Customers are responsible for any customs fees, taxes, or import duties.

User Responsibility: Provide complete and accurate shipping information. We are not liable for delays caused by incorrect addresses or customs processing.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are unused and in original packaging. Some exceptions apply:

  • Assembled Kitchen Cabinets (custom installation)
  • Bathroom Exhaust Fans & Bath Fans (electrical components)
  • Blinds Parts (small components)
  • All “Final Sale” items

5.2 Return Process

To initiate a return:

  1. Contact customer service at [email protected] with your order details
  2. Receive an RMA number and instructions
  3. Ship item to our returns center at 4244 Todds Lane, San Antonio, TX 78231 USA

5.3 Refunds

Refunds are issued to the original payment method within 3-5 business days after we receive and approve your return. Original shipping fees are non-refundable, and restocking fees may apply to large items.

User Responsibility: You are responsible for return shipping costs unless the item is defective or incorrect. International returns may require additional documentation.

6. Damaged or Incorrect Items

Contact us within 48 hours of delivery for damaged or incorrect items (e.g., defective area rugs or wrong blinds size). Include photos of the issue, and we’ll arrange a replacement or refund.

7. Liability Limitations

Hampton Bay Shop’s liability is limited to the purchase price of the product. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Improper product installation or use
  • Events beyond our reasonable control (natural disasters, etc.)

8. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your information.

9. Governing Law

These terms are governed by the laws of Texas, USA. Any disputes shall be resolved in the courts of Bexar County, Texas.

10. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the modified terms.

11. Contact Information

For questions about these Terms and Conditions, please contact us at:

Hampton Bay Shop
4244 Todds Lane
San Antonio, TX 78231 USA
Email: [email protected]

Thank you for choosing Hampton Bay Shop for your home improvement needs!