Shipping Policy

At Hampton Bay Shop, we’re committed to providing premium home improvement products with exceptional service. Below you’ll find all the details about our shipping and returns processes to ensure a smooth shopping experience.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

International Shipping

We ship globally (excluding some Asian regions and remote areas). International orders may be subject to customs fees, which are the customer’s responsibility.

Returns & Exchanges

We want you to be completely satisfied with your Hampton Bay Shop purchase. If you’re not happy with your bathroom vanities, outdoor furniture, or kitchen essentials, we offer a straightforward return process.

Return Policy Details

• Return Window: 15 days from delivery date
• Condition: Items must be unused, in original packaging with all tags attached
• Return Shipping: Customer responsibility unless item is defective/incorrect

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• Assembled Kitchen Cabinets (due to custom installation)
• Bathroom Exhaust Fans & Bath Fans (electrical components)
• Blinds Parts (small components)
• All products marked “Final Sale”

How to Return an Item

Step 1: Contact Customer Service

Email us at [email protected] with:

Step 2: Receive Your RMA Number

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions.

Step 3: Package and Ship Your Return

Securely package the item(s) in original packaging, include the RMA number clearly on the outside, and ship to:

Hampton Bay Shop Returns
4244 Todds Lane
San Antonio, TX 78231
USA

Step 4: Processing Your Return

We’ll inspect your return within 3-5 business days of receipt and notify you of approval status.

Refund Information

• Processing Time: 3-5 business days after we receive and approve your return
• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• Deductions: Original shipping fees are non-refundable. Restocking fees may apply to large items like bathroom vanities or Adirondack chairs.

Exchange Process

For exchanges (e.g., bar stools or bistro sets):

1. Follow the standard return process above
2. Specify your replacement item in your email
3. We’ll process the exchange after receiving your return
4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If you received a damaged item (e.g., defective area rugs) or wrong product (e.g., incorrect blinds size):

• Contact us within 48 hours of delivery
• Include photos of the damage or incorrect item
• We’ll arrange a replacement or refund at no additional cost

Need Assistance?

Our customer service team is happy to help with any questions about returns for our home improvement products. Contact us at [email protected].

Thank you for choosing Hampton Bay Shop for your bathroom, kitchen, and outdoor living needs!