At Hampton Bay Shop, we stand behind the quality of our premium home improvement products. If you’re not completely satisfied with your purchase of bathroom vanities, outdoor furniture, or kitchen essentials, we offer a straightforward returns and exchanges process.

Our Return Policy

  • Return Window: 15 days from the date of delivery
  • Condition: Items must be unused, in original packaging, and with all tags attached
  • Return Shipping: Customer is responsible for return shipping costs unless item is defective or incorrect

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned:

  • Assembled Kitchen Cabinets (due to custom installation)
  • Bathroom Exhaust Fans & Bath Fans (electrical components)
  • Blinds Parts (small components)
  • All products marked “Final Sale”

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email us at [email protected] with your request using the template below:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Hampton Bay Shop Team, I would like to request a [return/exchange] for my recent purchase. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return/Exchange: [Please specify] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Your RMA Number

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and return instructions.

Step 3: Package and Ship Your Return

Securely package the item(s) in the original packaging, include the RMA number clearly on the outside, and ship to:

Hampton Bay Shop Returns
4244 Todds Lane
San Antonio, TX 78231
USA

Step 4: Processing Your Return

Once we receive your return, we’ll inspect it within 3-5 business days and notify you of the approval status.

Refund Information

  • Processing Time: 3-5 business days after we receive and approve your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping fees are non-refundable. Restocking fees may apply to large items like bathroom vanities or Adirondack chairs.

Exchange Process

For exchanges of items like bar stools or bistro sets:

  1. Follow the same return process above
  2. In your email, specify the replacement item you’d like
  3. We’ll process the exchange once we receive your return
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If you received a damaged item (like area rugs with defects) or wrong product (such as incorrect blinds size):

  • Contact us within 48 hours of delivery
  • Include photos of the damage or incorrect item
  • We’ll arrange for a replacement or refund at no additional cost to you

Note: For international returns (outside the U.S.), please contact us first as additional documentation may be required for customs clearance.

Questions?

Our customer service team is happy to assist with any questions about returns for our home improvement products. Contact us at [email protected].

Thank you for shopping with Hampton Bay Shop for your bathroom, kitchen, and outdoor living needs!