Welcome to Hampton Bay Shop’s FAQ section. We’ve compiled answers to the most common questions about our products, services, and policies to make your shopping experience seamless. If you don’t find what you’re looking for, our customer service team is always ready to assist at [email protected].
About Our Products
What types of products does Hampton Bay Shop specialize in?
We specialize in premium home improvement products including:
- Bathroom solutions (vanities, shelves, storage, fans)
- Window treatments (aluminum mini blinds, blinds parts)
- Outdoor furniture (Adirondack chairs, bistro sets)
- Kitchen essentials (assembled cabinets, bar furniture)
- Home decor (area rugs, lighting like bollard lights)
- Building materials and ventilation products
Are your bathroom vanities sold with tops included?
We offer both options. Our product line includes:
- Complete bathroom vanities with tops
- Bathroom vanities without tops for customers who prefer to select their own countertop
Do you offer customization options for kitchen cabinets?
Currently, we offer pre-assembled kitchen cabinets in standard sizes and finishes. While we don’t provide custom sizing, our range includes multiple styles to suit various kitchen designs.
Ordering & Account Questions
What payment methods do you accept?
We accept all major payment options for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Can I change or cancel my order after placement?
You may request order changes within 1 hour of placement by contacting our customer service team immediately at [email protected]. After this window, as we process orders quickly (within 1-2 business days), changes may not be possible.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to:
- Track order history
- Save favorite items
- Faster checkout for future orders
Shipping & Delivery
What shipping options are available?
We offer two convenient shipping methods:
Standard Shipping ($12.95 flat rate)
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after dispatch
• Includes tracking
• Recommended for time-sensitive projects
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after dispatch
• Includes tracking
• Recommended for time-sensitive projects
Free Shipping (orders over $50)
• Carrier: EMS
• Delivery Time: 15-25 business days after dispatch
• Includes basic tracking
• Great for larger, less urgent orders
• Carrier: EMS
• Delivery Time: 15-25 business days after dispatch
• Includes basic tracking
• Great for larger, less urgent orders
Do you ship internationally?
Yes! We proudly serve customers worldwide, excluding some Asian and remote regions. Our headquarters in San Antonio, Texas, has streamlined international logistics to deliver products like bath fans, bar furniture, and bollard lights globally. If you’re unsure about delivery to your location, please contact us before ordering.
How long does order processing take?
We process orders within 1-2 business days. You’ll receive dispatch notification with tracking information via email once your order ships. For time-sensitive projects like kitchen renovations, we recommend choosing Standard Shipping to receive items like assembled kitchen cabinets and bar stools more quickly.
Can I track my order?
Absolutely! We provide transparent tracking throughout the delivery process:
- You’ll receive tracking information via email when your order dispatches
- Regular updates from our carrier partners (DHL, FedEx, or EMS)
- Our customer service team can assist with any tracking inquiries
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. To be eligible for return:
- Items must be unused and in original condition
- Original packaging must be intact
- Proof of purchase is required
Note: Some large items like assembled kitchen cabinets or bathroom vanities may have special return requirements. Please review the product details or contact us before returning.
How do I initiate a return?
To start a return:
- Contact our customer service at [email protected] within 15 days of delivery
- Provide your order number and details about the item(s) you wish to return
- We’ll guide you through the return process and provide shipping instructions
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and keeping the receipt until your refund is processed.
How long does it take to process a refund?
After we receive your return, please allow:
- 3-5 business days for inspection
- Additional 5-10 business days for the refund to appear in your account, depending on your payment provider
Additional Questions
How is my furniture packaged for shipping?
We take great care in packaging all items, especially furniture like Adirondack chairs and bar stools:
- Heavy-duty cardboard and protective materials
- Corner protectors for delicate items
- Secure wrapping to prevent movement during transit
- Fragile items clearly marked
What if my product arrives damaged?
In the rare event of damage during shipping:
- Please contact us immediately at [email protected] (within 48 hours of delivery)
- Provide photos of the damaged item and packaging
- Keep all original packaging materials
Do you offer assembly services for furniture items?
Currently, we don’t offer assembly services. However:
- Our assembled kitchen cabinets arrive ready to install
- Other furniture items come with clear assembly instructions
- Most products require basic tools and moderate DIY skills
Still have questions? Our friendly customer service team at [email protected] is always ready to assist with your specific inquiries about area rugs, aluminum mini blinds, or any other products. We’re committed to making your Hampton Bay Shop experience exceptional!